The Importance of Customer Service: A Guest Post by Marianne Taylor
March 23, 2012
In my opinion, every business lives or dies on the strength of its customer service. To most it means complaining when there are queues at the store, when a check out girl is grumpy, when we wait too long for our order in the restaurant – i.e. the term is mostly pulled out when customer service is lacking. When it works well, it’s like an invisible comfortable blanket that makes you feel good when you think about visiting your favourite bar or when you are ordering an item from an online store that’s always reliable. When Kat asked me to write about customer service, I first started writing a very matter of fact, hypothetical kind of article. But I soon realised that, actually, speaking from personal experience would make my point come across a lot better than any bullet points ever can. So, I hope you’re sitting comfortably, as I’m about to tell you the story of my tattoos…Read more...